How long is your shipping time?
This depends on where you are located. The shipping time to the US is about 7-15 working days and to other areas is about 10-20 working days.

Where is my order now?
To track your order, please go to
https://www.17track.net/en
Enter your tracking number and you can track your order.

What’s my tracking number?
After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included.

What’s the status of my order?
Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation e-mail, with a tracking number included. To track your order, please go to https://www.17track.net/en
Enter your tracking number and you can track your order.

I have not received any confirmation email:
For this matter, please send an Email to service@the-rose-toy-official.com
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

I want to return or refund:
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to service@the-rose-toy-official.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process it for you.

How do apply the discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email service@the-rose-toy-official.com